VON KÖCK covers all delivery costs in Austria and abroad for both shipments and returns. Of course, all shipments to you and also your returns are insured.
Delivery is carried out by FedEx.
All watches, necklaces, bracelets and earrings incl. Am Ohre are available within 24 hours. All rings are usually available within a few days up to a maximum of one week. Ring size changes or specially made rings (ring sizes smaller than 52 and larger than 56) are delivered in 2 to 4 weeks. All engagement rings are available within a few days.
You don’t know your ring size? On request, rings in standard sizes 52 to 56 can be ordered for initial inspection or possible handover. At the same time or shortly afterwards we can produce the ring in the right size. If you would like this service, please send us an e-mail with all information to email@example.com.
Specially made rings (ring size smaller than 52 and larger than 56, except engagement rings) are excluded from the right of return.
If delivered items have obvious material or manufacturing defects, including transport damage, please complain to us immediately. Failure to do so, however, has no consequences for your legal claims.